Notes

Outline

Aviri

Preview… As usual, Peter Drucker starts us on our 1000 mile journey Why is KM “Treacherous Terrain?” (and why we got interested in it) Redefining KM – towards Knowledge Networks

What is Knowledge Management? “Knowledge will be the basis of competitive advantage in the 21st century” – Peter Drucker

3 Unique Challenge of the Modern Corporation Human networks trounce an individual’s ability to make and maintain relationships Knowledge has exponentially increased and continues to do so – fallacy of “capture” Time is compressed

KM Efforts to Date: Something is Rotten in Denmark Approach #1: Let’s extract and capture this knowledge! Approach #2: Let’s apply what we’ve learned from the manufacturing world Approach #3: Let’s change the culture around here – and issue little-red-books too! Approach #4: Let’s build HAL, the all-knowing knowledge machine in the sky

Treacherous? When You’ve Got a Hammer… Technologist – no appreciation for human or organizational aspects Organization Behaviorist – change the culture into one of  “knowledge sharing” Psychologist – just get people together, technology has no role

We Must View the Problem Through Multiple Lenses… Technologist Honor technology double-barrier Limits of technology – or what Google teaches us Organization Behaviorist – Taylor doesn’t apply Economist – Smith was right, Marx was wrong Biologist – What ant colonies & the brain, teach us Network theorist Psychologist – people’s individual motivations and roles

Down the Rabbit Hole – Aviri Finds its raison d’tere The Tipping Point, Malcolm Gladwell (New Yorker) Driven, Nitin Nohria (HBS) First, Break All the Rules, Marcus Buckingham (Gallup) I Wish I’d Said That, Linda McCallister (Shenandoah University) Personality Types, Riso Selling the Wheel, Jeff Cox and Howard Stevens Origin of Species, Darwin: V/S/R Bhagavad Gita

MCE at the Individual Level – MCE(I) Understanding People

What is a Knowledge Network?

A New Approach Must… Honor people, don’t change them: Who they are: MCE, How they work: Reputation, trust, reciprocity Their subjective point of view Increase individual visibility of the network Enable the right connection at the right time Surpass current alternatives (email) Focus on the space between expertise and people – the knowledge network, not just the end nodes Naturally capture what’s “codifiable”

Questions

Contact Bijoy Goswami 512-656 8026 bijoy@aviri.com

Other Sources The Hitchhiker’s Guide to the Galaxy, Douglas Adams